Customer Service Is Key to VoIP Success Scrupulous attention to customer service and network quality have helped hosted PBX provider Speakeasy double in size, says CEO.
Interoperability May be Key to Mass UC Adoption Interworking and reliance on open standards lower the barrier to entry.
8x8 Business Subscriber Base Surpasses 20,000 Customers Experiences steady growth of about 1,000 new customers each month—despite economic downturn.
Selling UC to Reluctant Enterprises Unified communications adoption has been disappointing in many quarters, despite demonstrated RoI.
Unified Communications and Healthcare Up-to-date communications technology can improve the efficiency of healthcare workers, but systems need to be easy to deploy and manage.
Poll: IT Professionals Say UC Meets RoI Expectations Sixty-seven percent of organizations polled have prepared strategic plans for adopting unified communications technology.
Magor Communications Announces Release 3 of the Magor TeleCollaboration HDWorkPlace Family Advanced collaboration capabilities allow participants to see, control and edit shared files and documents in real time, improving the effectiveness of meetings.
Skimping on Voice Quality May Be Hazardous to Your Business Speech analytics can measure the business impact of underlying call quality.
VoIP Provider Telesphere Joins UTOPIA Fiber Optic Network Telesphere's hosted PBX and other Internet services are now available over the "open infrastructure" network serving over 500,000 customers in Utah.
GENBAND Acquisition of Nortel's CVAS Assets Receives Courts' Blessing Both U.S. and Canadian bankruptcy courts approve the deal, which can now proceed to closing.
VoIP Provider 8x8 Partners with New Edge Networks Interconnect agreement allows 8x8's voice services to be delivered over the secure, managed New Edge AX ecosystem.
Make VoIP Calls on Your Nokia/Symbian Phone Skype for Symbian is now available for free at the Ovi app store.
MegaPath Launches New Hosted VoIP Service Duet hosted service delivers access to private MPLS network for highest quality of service.
New Avaya UC Solution for Healthcare Industry Unified communications application is designed to improve care coordination and patient flow.
Skype Gets into the SIP Trunking Biz Service will support all of Skype's extended communications features on the enterprise desktop.
First Component of Microsoft Communicator 2010 Coming Soon? Beta of the Communicator client may pop into view as early as next month.
Android Platform Enables Mobile UC for Business Worklight Inc.'s Worklight Solution for Android delivers 'highly engaging' applications to business users.
New Hosted UC Service for Small Business Intermedia's new Unison offering combines voice over IP, e-mail, and instant messaging—delivered over the Internet.
MagicJack's Boing Boing Suit Unsuccessful Wi-Fi hotspot aggregator criticized VoIP device provider's business practices; courts side with Boing Boing.
It's Time for Carriers to Partner with VoIP Providers Verizon-Skype deal, pressure from regulators force operators to open their networks.
SmartNode Session Border Controller Delivers Any-to-Any SIP Trunking Featuring user-configurable "any-to-any" SIP mediation, plus secure IP routing with QoS, Patton’s SmartNode™ 5200 ESBR offers the industry’s most flexible Session Border Controller.
Zeacom Announces Gateway for Microsoft OCS Will provide presence, click-to-dial, desktop sharing, and other functionality.
Mobilie VoIP Puts Cracks in Carriers' Virtual Monopoly The release of Android combines with the unlocking of the iPhone to give consumers greater access to communications than ever before.
Finally! 3G VoIP Calls Using the iPhone Apple and AT&T unlock iPhone to allow calls via cellular data network.
Will Consolidation in Hosted VoIP Restructure the Industry? As smaller providers start pumping growth, they may find they're facing a whole new set of competitors.
TeliaSonera Tests LTE Speeds in Real-World Trial Early results are promising, but very inconsistent.
BroadSoft, Polycom Partner to Offer V3Connect, a Hosted Unified Voice/Video Collaboration Solution New program enables value added resellers and systems integrators to deliver cloud-based communications services.
Google Voice for the iPhone? Back-door browser-based solution supports voicemail and texting in addition to voice.
Coming: The All-VoIP Mobile Phone? Despite resistence from the carrier community, the idea is beginning to take hold.
ShoreTel Reaches One Million-Phone Milestone VoIP systems provider ships 1,000,000th unit to Clinica Romero, provider of medical services to the underserved population of Greater Los Angeles.
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